About Rachel
Hi, I'm a Service Advisor at Wolfchase Genesis Hyundai of Memphis. I'm a Bartlett resident with two boys, just 11 months apart, who keep me busy! Before joining the automotive world, I pursued nursing at the Career Academy on Poplar, specializing in Alzheimer's and dementia care – I even have my CNA certification and additional Alzheimer's and dementia training. I’m passionate about helping people, and that translates to my work here. I love connecting with customers and explaining all the ins and outs of their vehicles. Outside of work, I enjoy gardening, hockey games, South Carolina beaches, and catching up with friends over food. I also have a martial arts background and even won a first-place trophy once! My positive attitude and listening skills help me build rapport with everyone. I enjoy discussing cars, food, and family – feel free to chat about any of those!
Customer rating
4.8 / 5 based on 373 ratings (295 written reviews)
Recent reviews
Hard to get on the phone. Also, had to reschedule multiple appointments with no luck utilizing the car service provided.
— Salem B. ,
Great service communication on point .Thank you for taking care of the customer. You are the BEST!!!!!!
— Rosalind R. ,
Rachel’s the best .. always treats me like family
— Jalin R. ,
Rachel is great! She helps make things clear and easy! The only reason I am not rating a 10, is that the entire process on my service day seemed way overloaded. She was hectic and busy, likely not her fault. But she did a nice job under pressure!
— Holley C. ,
Very friendly and great communication skills.
— Ralph O. ,
She was very courteous and helpful. She does a wonderful job. She's the best
— Joe L. ,
very good
— Tina M. ,
Great service rep. Explained every step.
— Donald K. ,
Excellent because I felt understood and my interest the ultimate focus. My best interest are always priority.
— Howard N. ,
Very much enjoy working with Rachel. Very helpful, friendly ,really appreciate Rachel. Thank you.
— Louis I. ,