About Leslie
Leslie is a Dedicated Genesis Concierge at Genesis of Wolfchase, specializing in delivering a consistently luxurious customer experience and exceeding every customer expectation. Bringing a passion for service to the luxury automotive sector, she is known for her big, bubbly personality and willingness to go above and beyond to serve guests when, where, and how they want to be served. A recognized leader in her community, Leslie is a recipient of the prestigious Presidential Lifetime Achievement Award for her philanthropic and community outreach efforts, which include actively feeding and clothing the homeless in her hometown of Memphis, Tennessee. She holds a Bachelor’s Degree in Business Management with a minor in Healthcare Administration from University of Phoenix, along with an Honorary Doctorate Degree in Christian Studies. Driven by her philosophy that "it costs nothing to be kind," Leslie is dedicated to providing encouragement and positive affirmations to everyone she meets. In her spare time, she serves as a Travel Agent and enjoys traveling the world with the love of her life, her spouse, and their six beautiful children. She also enjoys singing in her church choir, playing football, and cheering on the Philadelphia Eagles.
Customer rating
4.8 / 5 based on 257 ratings (214 written reviews)
Recent reviews
Very efficient and seamless. Leslie took care of everything. The best!
— April L. ,
Leslie is a true CHAMPION for Genesis! World class customer service. If we had a Riz Carlton in Memphis, you would have thought she gained her experience there.
— Mr S. ,
This is the second time I have had to experience Leslie as a service manger. While Leslie is friendly enough, her lack of professionalism has led me to make the decision to ask for someone else the next I come in. Instead of coming to get me, she shouted my name out to come get my vehicle. Even though I had an appointment, she said “I’ll try to work you in”. When I went to her office door, instead of greeting me, she never looked up but said “yes”? She needs training on professionalism. I’ll be glad when David returns. Or if Rachel had been there, I would have gone directly to her.
— Mike M. ,
Lesilie was great & very customer focused !!
— Johnny R. ,
Excellent
— Charles B. ,
Great
— Pachita N. ,
Leslie did an outstanding job, she was very professional and knowledgeable about the issues concerning my vehicle.
— Uvon L. ,
It was very unprofessional and discouraging. I put it on having a bad day the first time but it seems to be who she is. I believe it will be beneficial if she will improve her attitude when dealing with customers who have paid good money purchasing vehicles. We expect to be treated with courtesy.
— Kenneth B. ,
I was not informed that they were going to fix the recall on the car, and I got there at 8:05 appointment was at 8:30.When I checked she said u had another 45 minutes, but if I was informed I would have made another appointment to have the done I had other thing to do.Poor customers service.
— Brenda S. ,
Leslie customer service skills can use a great deal of retraining. She comes off as having an attitude with customers and inattentive which is not how you treat a customer who comes in for a service to this new dealership. She comes off as abrupt and not listening and if you are not her specific customer, you are not important. On the day of my visit, her interactions with her co-worker were somewhat disrespectful in her responses back to him as well. She must realize, she represents not only the local dealership but the entire Genesis brand at all times and how she relates to customers determines if they desire to continue being a customer!
— Gregory K. ,